Last Updated: 01-03-2025
1. Introduction
Welcome to Senemi Mart Pvt. Ltd. (“Company”, “we”, “us”, or “our”). We are committed to safeguarding the privacy of our visitors, customers, and all users (“you” or “your”) of our website and digital platforms. This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights regarding that information.
By using or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our website immediately.
2. Information We Collect
We collect personal and non-personal information from you in various ways:
- Account Registration: When you sign up or fill out forms on our site, we may collect your name, contact details (email address, phone number), billing/shipping address, and payment information.
- Browsing Data: We gather technical information such as your IP address, device type, browser type, operating system, and pages visited.
- Cookies & Tracking: We use cookies and similar tracking tools to improve your experience, personalize content, and analyze site traffic.
We may also collect additional information if you participate in promotions, surveys, or user reviews.
3. How We Use Your Information
Your personal information helps us:
- Process Orders & Transactions: To confirm orders, process payments, manage deliveries, and handle returns or refunds.
- Improve User Experience: To personalize content, suggest products, and enhance website functionalities based on your preferences.
- Communicate with You: To respond to inquiries, send transactional or promotional emails, and notify you about updates or new services.
- Maintain Security: To protect our platforms against unauthorized access, fraudulent activities, or other misuse.
- Analytics & Marketing: We analyze anonymized data to understand user behavior, measure marketing effectiveness, and improve our services.
4. Sharing & Disclosure of Information
We respect your privacy and do not sell your personal information to third parties. However, we may share data with:
- Trusted Service Providers: Payment gateways, shipping partners, IT support, and analytics providers who assist in our operations and are bound by confidentiality obligations.
- Legal Compliance: If required by law, court order, or governmental authority, or if disclosure is necessary to protect our rights and comply with legal obligations.
5. Cookies & Tracking Technologies
- What Are Cookies? Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data.
- Types of Cookies We Use:
- Essential Cookies to enable site navigation and core functionalities.
- Analytical/Performance Cookies to understand how visitors use our site and improve user experience.
- Functional Cookies to remember preferences and provide personalized services.
- Advertising Cookies (if any) to deliver relevant ads and marketing messages.
- Cookie Management: Most browsers allow you to refuse or accept cookies. However, disabling cookies may affect certain functionalities of the website.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your information is no longer needed, we securely dispose of or anonymize it.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe we have inadvertently collected such data, please contact us so we can take appropriate steps to remove the information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect new legal requirements, changes in our practices, or for other operational reasons. Revisions will be posted on this page with the “Last Updated” date indicated at the top.
9. Your Rights & Choices
- Access & Correction: You may request access to, or correction of, your personal information.
- Opt-Out: You may opt-out of receiving promotional communications by following the unsubscribe link in the email or contacting us directly.
- Withdraw Consent: Where we rely on consent to process data, you may withdraw it at any time without affecting the lawfulness of processing before such withdrawal.
10. Contact Us
For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to our Customer Support at:
- Email: [support@senemimart.com]
- Address: [Plot No. 2, Khasra No. 1335, Chandmal Road, Jwalapur, Haridwar, Uttarakhand, 249401]
Security
1. Data Security Overview
At Senemi Mart Pvt. Ltd., we prioritize the security of your personal information and strive to protect it from unauthorized access, disclosure, alteration, or destruction. Our website and associated systems incorporate industry-standard security measures and encryption protocols.
2. Encryption & Secure Transmission
We use SSL/TLS (Secure Sockets Layer / Transport Layer Security) protocols to encrypt data transmitted between your browser and our servers. This helps protect sensitive information such as payment details, login credentials, and personal data.
3. Secure Payment Gateways
All online transactions on our platform are processed through reputable, PCI-DSS-compliant payment gateways. This ensures your financial data is handled safely and in accordance with global security standards.
4. Restricted Access & Authentication
We maintain strict access controls to ensure that only authorized personnel can view or process your data. Our team undergoes periodic training to stay updated on the best practices of data privacy and security.
5. Regular Audits & Updates
Our technical infrastructure is regularly monitored, audited, and updated to identify potential vulnerabilities and address them proactively. We also employ firewalls, intrusion detection systems, and anti-malware solutions to bolster security.
6. Personal Responsibility
While we take all feasible measures to secure your information, you also play a crucial role in keeping your data safe by:
- Using strong passwords for your account.
- Avoiding sharing login details with anyone.
- Logging out after each session, especially on public or shared devices.
7. Security Breach Procedure
In the unlikely event of a data breach, we will promptly investigate and take necessary actions to minimize harm. If your data is at risk, we will notify you and the appropriate authorities as per applicable laws.
8. Updates to This Security Policy
We may modify or update our Security Policy to reflect new technology, regulations, or industry standards. Please review this page periodically for any changes.
Final Notes
By continuing to browse or use our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy & Security statement. If you have any questions or concerns, reach out to us at [support@senemimart.com].
Senemi Mart Pvt. Ltd.
Plot No. 2, Khasra No. 1335, Chandmal Road,
Jwalapur, Haridwar, Uttarakhand, 249401]