Refund & Cancellation Policy

Last Updated: 01-03-2025

1. Introduction

At Senemi Mart Pvt. Ltd., we value your satisfaction and strive to provide an exceptional shopping experience. This Refund & Cancellation Policy outlines the conditions under which you may seek a refund or cancel your order. By using or making a purchase on our website, you agree to abide by these terms.

2. Order Cancellation

1. Cancellation Before Shipment
   • You may cancel your order before it is dispatched from our warehouse.
   • Once your cancellation request is confirmed, we will initiate a refund to your original mode of payment (or credit to your account, as applicable).
2. Cancellation After Shipment
   • If your order has already been shipped, you may still request a cancellation, but it will be treated as a return once the product is delivered.
   • Please follow the Returns Process outlined below if you wish to return items after delivery.
3. Company-Initiated Cancellations
   • In certain cases, Senemi Mart Pvt. Ltd. may need to cancel an order if the product is out of stock, if there are payment-related discrepancies, or in the event of unforeseen logistical issues.
   • You will be notified promptly, and a full refund will be issued.

3. Returns & Exchanges

1. Eligibility
   • To be eligible for a return or exchange, the item(s) must be in unused condition, with original tags, labels, and packaging intact.
   • Returns must be initiated within [15 days] of the product’s delivery date.

2. Ineligible Products
   • Certain products (like perishables, intimates, health & personal care items, or custom-made goods) may be non-returnable for hygiene or regulatory reasons.
   • Products damaged due to misuse, neglect, or improper installation are not covered by this policy.
3. Return Process
   • Contact our Customer Support at [support@senemimart.com] or call us at [+91-XXXXXXXXXX] to request a return.
   • Provide your order number, reason for return, and any supporting images (in case of damaged or defective items).
   • We may schedule a pickup or ask you to ship the product back to our warehouse, depending on your location and our logistics.
   • Once we receive and inspect the item(s), we will notify you of the approval or rejection of your return request.
4. Damaged / Defective Items
   • If you receive a damaged, defective, or incorrect product, you must report it to us within [ 7 days] of delivery.
   • We will either provide a replacement or process a full refund, at our discretion, once your claim is verified.

4. Refund Policy

1. Refund Method
   • Approved refunds will be processed to your original payment method (credit/debit card, bank account, digital wallet) unless agreed otherwise.
   • If you paid through cash on delivery, refunds may be issued via bank transfer or store credit.
2. Refund Timeline
   • We aim to process refunds within [7-10] business days after the returned product has been received and inspected.
   • The exact timeline may vary depending on your payment provider’s internal processes.
3. Partial Refunds
   • In cases where products are returned incomplete, show signs of use, or are missing essential components, partial refunds may be granted at Senemi Mart Pvt. Ltd.’s discretion.
4. Shipping & Handling Charges
   • Unless the return is due to our error (e.g., defective product, incorrect delivery), shipping and handling fees are generally non-refundable.
   • If a pickup is scheduled, a return shipping fee may apply, depending on the location and size/weight of the product.

5. Exceptions & Additional Notes

1. Seasonal & Promotional Items
   • Items purchased during seasonal sales, flash sales, or promotional events may be subject to special return or exchange rules, which will be clearly stated on the product page or during the promotional offer.
2. Bulk Orders
   • For bulk purchases or corporate orders, different terms regarding returns, exchanges, and cancellations may apply. Please consult the specific agreement or contact our team for details.
3. Exchange Requests
   • Exchanges are subject to product availability. If the requested item is not available, you may opt for a refund or select a similar product, adjusting any price difference as applicable.

6. How to Initiate a Return or Cancellation

• Online: Log in to your account, locate your order under “My Orders,” and click on the “Cancel” or “Return” option (if available).
• Email: Drop us an email at [support@senemimart.com] with your order details and reason for cancellation/return.

7. Governing Law & Dispute Resolution

This Refund & Cancellation Policy shall be governed by the laws of India. Any dispute arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts at Delhi, unless otherwise stated in our main Terms & Conditions or any specific agreement you have with us.

8. Contact Us

If you have any questions, concerns, or feedback about our Refund & Cancellation Policy, please get in touch with our Customer Support at:

• Email: [support@senemimart.com]
• Address: [Plot No. 2, Khasra No. 1335, Chandmal Road, Jwalapur, Haridwar, Uttarakhand, 249401]

We appreciate your cooperation and thank you for choosing Senemi Mart Pvt. Ltd. for your shopping needs!

Disclaimer: This policy is subject to change without prior notice to reflect updates in legal requirements or our business practices. Any revisions will be posted on this page with the “Last Updated” date at the top.