Terms Of Use

Last Updated: 01-03-2025

Welcome to Senemi Mart Pvt. Ltd. (“Company”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile applications, and other online services (collectively, the “Platform”). By accessing or using our Platform, you agree to comply with these Terms. If you do not agree, please discontinue using our services immediately.

1. Definitions

1. “User/You”: Any person, customer, or entity accessing or using the Platform.
2. “Products”: Any goods or services offered for sale on the Platform.
3. “Account”: Your registered profile on our Platform containing personal and transaction details.

2. Eligibility

1. You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our Platform.
2. By registering an Account or making a purchase, you represent that you are legally capable of forming binding contracts and are not barred from receiving services under any applicable laws.

3. Account Registration & Responsibilities

1. Accurate Information: You agree to provide current, complete, and accurate details (e.g., name, address, contact information) when creating your Account.
2. Confidentiality: You are responsible for maintaining the confidentiality of your Account credentials (username, password) and for all activities under your Account.
3. Unauthorized Access: If you suspect unauthorized access to or use of your Account, notify us immediately at [support@senemimart.com].

4. Product Information & Pricing

1. Accuracy: We strive to list Products, descriptions, prices, and other information accurately. However, typographical or other errors may occur. In such cases, we reserve the right to cancel or modify orders.
2. Price Changes: Product prices are subject to change without notice. The final price payable shall be the one displayed at checkout.
3. Taxes & Charges: All prices displayed are typically inclusive of applicable taxes unless stated otherwise. You are responsible for any additional local taxes, fees, or duties applicable in your region.

5. Orders & Payment

1. Order Placement: When you place an order on our Platform, it constitutes an offer to buy the selected Products. We may accept or decline this offer at our sole discretion.
2. Payment Modes: We accept various payment methods (credit/debit cards, net banking, UPI, wallets, etc.) via secure payment gateways.
3. Order Confirmation: Once your payment is verified, we will send an order confirmation via email or SMS.

6. Shipping & Delivery

1. Shipping Methods: We partner with reputable logistics providers to ensure timely delivery of Products.
2. Delivery Timeframes: Estimated delivery timelines are displayed at checkout but may vary due to location, public holidays, or unforeseen circumstances.
3. Delivery Charges: Shipping fees may apply depending on the order value, product weight, or promotional offers, which are clearly indicated at checkout.

7. Cancellation, Return & Refund

1. Cancellations:
   • You may cancel an order before shipment for a full refund.
   • If the product is already shipped, you may have to initiate a return post-delivery.
2. Returns & Refunds:
   • Refer to our detailed Refund & Cancellation Policy [link] for eligibility, timeframes, and the process.
   • Refunds are processed to the original payment method (or via alternate modes like store credit or bank transfer, if applicable).

8. Use of Platform & Content

1. License: We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal or internal business use.
2. Prohibited Activities: You agree not to (a) use the Platform for unlawful purposes, (b) resell or exploit the Platform’s content, (c) introduce viruses or harmful code, or (d) engage in data mining or scraping without prior written consent.
3. Intellectual Property: All trademarks, trade names, logos, text, images, software, and other materials on the Platform are the exclusive property of Senemi Mart Pvt. Ltd. or our affiliates. You must not copy, reproduce, or distribute any content without our express permission.

9. Disclaimer of Warranties

1. As Is: The Platform, Products, and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
2. No Guarantee: We do not warrant that the Platform will be error-free, uninterrupted, secure, or free of viruses or malicious code.

10. Limitation of Liability

1. Exclusion: To the maximum extent permitted by law, Senemi Mart Pvt. Ltd. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the Platform, Products, or services.
2. Maximum Liability: In any event, our aggregate liability for any claims relating to a Product shall not exceed the purchase price of that Product.

11. Indemnification

You agree to indemnify and hold harmless Senemi Mart Pvt. Ltd., its directors, officers, employees, affiliates, and partners from any claims, damages, losses, or expenses (including legal fees) arising out of your use of the Platform, violation of these Terms, or infringement of any third-party rights.

12. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy [link]. By using our Platform, you consent to such processing and warrant that all data provided by you is accurate.

13. Dispute Resolution & Governing Law

1. Grievance Redressal: In case of complaints, please follow our Grievance Redressal [link] guidelines before seeking legal remedies.
2. Arbitration: Any unresolved dispute shall be referred to Arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue at Delhi, India.
3. Jurisdiction: Subject to the arbitration clause, all legal matters fall under the exclusive jurisdiction of the courts at Delhi.
4. Applicable Law: These Terms and any dispute hereunder are governed by the laws of India.

14. Modification & Termination

1. Modifications: We reserve the right to update or modify these Terms at any time to reflect changes in our business, law, or Platform features. Updates will be posted with the “Last Updated” date.
2. Termination: We may suspend or terminate your access to the Platform if you breach these Terms or if we discontinue our services. Any such termination does not waive our rights or remedies.

15. Miscellaneous

1. Entire Agreement: These Terms, along with our Privacy Policy, Refund & Cancellation Policy, and any other referenced documents, constitute the entire agreement between you and Senemi Mart Pvt. Ltd.
2. Severability: If any provision of these Terms is held invalid by a court of competent jurisdiction, the remaining provisions shall remain enforceable.
3. No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
4. Assignment: You may not assign or transfer your rights under these Terms without our prior written consent.

16. Contact Us

If you have any questions or concerns about these Terms & Conditions, or need further assistance, please reach out to:

Senemi Mart Pvt. Ltd.
[Plot No. 2, Khasra No. 1335, Chandmal Road,
Jwalapur, Haridwar, Uttarakhand, 249401]

• Email: [support@senemimart.com]

Thank you for choosing Senemi Mart Pvt. Ltd. We appreciate your patronage and look forward to serving you.

Disclaimer: This Terms & Conditions document is subject to change without prior notice. We encourage you to review it periodically to stay informed about any updates.